Last updated: November 27, 2026
We believe you should know exactly what to expect and when. This page walks you through every step of the Pixy Shots experience — from the moment you reach out to the day your gallery arrives in your inbox.
Before Your Event
Inquiry Response
We respond to all inquiries within 24 hours during our business hours (Monday through Sunday, 7:00 am to 11:00 pm). You can reach us by filling out the contact form on our website, sending a WhatsApp message, or calling (213) 698-4019.
Quote
After your initial inquiry, we will send you a personalized quote within 48 hours. The quote will include a package recommendation based on your event type, estimated pricing, and any applicable travel fees.
Booking Confirmation
Once we receive your deposit and signed service agreement, your booking is confirmed the same day. You will receive a written confirmation with your event details.
Pre-Event Check-In
Approximately two weeks before your event, our team will reach out to confirm all details: venue address, booth placement, start and end times, and any special requests. This is also the best time to ask any last-minute questions.
Day of Your Event
Setup
Our team typically arrives 60 minutes before your scheduled start time to set up the equipment. Some booths — particularly the 360° video booth and mirror booths — may require up to 90 minutes. We will confirm the specific arrival time during your pre-event check-in.
Setup time is not billed as part of your service hours. Your package hours begin when the booth is ready for guests.
Service Duration
All standard packages include 3 hours of active photo booth operation. During this time, a trained attendant manages the booth, assists guests, and ensures everything runs smoothly.
- Extra hours (booth operating): $100 per hour. Additional hours must be booked in advance when possible, or requested on the day of the event subject to our availability.
- Idle time (booth on-site but paused): $50 per hour, scheduled in advance.
Breakdown
After your service hours conclude, our team will break down and remove all equipment. Breakdown typically takes 30 to 45 minutes. The venue should allow this time after the event ends.
After Your Event
Digital Photo & Video Delivery
All photos and videos are delivered digitally via a private online gallery. Your gallery link will be sent to your email address within 24 to 48 hours after the event.
All packages include digital delivery and social sharing directly from the booth during the event, so your guests can enjoy their photos right away.
Physical USB Delivery (Extravagant Package)
If your package includes a physical USB drive (available with Extravagant-tier packages), it will be shipped or hand-delivered to you within 7 days of your event date. We will coordinate the delivery method with you directly.
Travel & Service Area
Travel is included at no extra charge for events located within 30 miles of Compton, CA. This covers the greater Los Angeles area and most of Orange County.
For events beyond 30 miles, a travel fee applies based on distance and is disclosed to you before your booking is confirmed. Long-distance events may also require a higher deposit.
Summary at a Glance
- Inquiry response: within 24 hours (business hours)
- Quote delivery: within 48 hours
- Booking confirmation: same day as deposit + signed agreement
- Pre-event check-in: ~2 weeks before your event
- Crew arrival: 60–90 minutes before event start
- Service: 3 hours standard (add-on hours available)
- Breakdown: 30–45 minutes after service ends
- Digital gallery delivery: 24–48 hours after the event
- Physical USB (Extravagant packages): within 7 days
- Free travel zone: within 30 miles of Compton, CA